Saturday, November 13, 2010

One for the good guys

Sometimes it's nice to know that there are people out there who are the "good guys" and keep their word.  I want to take a moment and thank the staff at the Jay County Public Library in Portland, Indiana for helping me out and keeping their word.

On my last research trip there, I started searching for obituaries and found one that I wanted to print.  Actually, I found two obits on the same page - for different family lines, so I put in my change ($.30) to print out the two copies when the machine didn't work.

Turns out the printer function was broken.  The nice staffer tried to help me getting it working, and when it was obvious that it wouldn't be working that day, offered to mail me copies of the obituaries.  She took down my name and address and the relevant information and I went on to searching for other items.

Yesterday, copies of the obituaries arrived in the mail as promised.  I will transcribe them later for a future post, but wanted to publicly thank the library for going the extra mile.  They could have just given me my money back and that have been all.  Offering to make the copies for me was a step beyond.

1 comment:

Nancy said...

It's always great when you find someone in an organization that goes the extra mile. Thanks for sharing.